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I can't log in to Unipos（with SSO）

  • Updated

This page explains what to do if you fail to log in to Unipos with "SSO”.

If you fail to log in with “Email address” or “Login ID”, please refer to the following pages.

The login steps will vary depending on your company's setup.

If you are unsure of your login steps, please contact your company's Unipos admin.

Index
・Web browser (PC)
　┗ "Error code: E2006"
　┗ "Error code: E3001"
　┗ I'm redirected to Unipos login page
　┗ I'm redirected to other pages
・Smartphone App
　┗ "An unexpected error seems to have occurred."
　┗ I'm redirected to other pages

If you fail to log in using the steps on the following page, the following are possible causes.

How to sign up, log in or log out（With SSO）

 

Web browser (PC)

"Error code: E2006"

Receive this error message when a member's registration can't be confirmed.

Please contact your company's Unipos admin to check the following two points.

  • Has your account been registered with Unipos and the SSO linked to Unipos?
  • Have you registered the same email address on Unipos and the SSO linked to Unipos?

 

"Error code: E3001"

You may receive this error message when your account is restricted.

Please contact your company's Unipos admin to check the following two points.

  • Is your account “suspended”?
  • Has your company stopped using Unipos?

 

I'm redirected to Unipos login page

If you are redirected to the Unipos login page, please try the following two points.

    • If you are already using one, please try to login from another recommended browser.

  • Delete browser cache

    • The procedure varies depending on the browser you are using. 

 

I'm redirected to other pages

If you receive an error message or page that differs from the above, the cause may be one of the following.

Please contact your company's Unipos admin.

  • Login to SSO linked to Unipos is not completed.

    • You may be redirected to the login screen of the SSO side, etc.

  • Your Unipos account has been suspended or deleted.

    • Suspended or deleted accounts cannot login to Unipos.

 

Smartphone App

"An unexpected error seems to have occurred."

Please confirm the following two items.

  • Is your Unipos app the latest version?

    • You can visit Google Play or App Store to confirm whether there is any update.
  • Can you log in after uninstall/install it again the Unipos App?
    • Uninstall your app and install it again from Google Play or App Store.

 

I'm redirected to other pages

The following are possible causes. Please contact your company's Unipos admin.

  • Login to SSO linked to Unipos is not completed.

    • You may be redirected to the login screen of the SSO side, etc.

  • Your Unipos account has been suspended or deleted.

    • Suspended or deleted accounts can't login to Unipos.

 

If problems persist, please contact Unipos customer support.

Please share details (including screenshots of the error message and your browser version) when you contact us.

 

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