【For Members】FAQ

Posts

• Can I reply to a post?
• Can I send a post with 0 point?
• A member does not appear in the suggested list
• I can't click the “Send” button in the message field
• I can't click on the points in the post form.
• I failed to recognize hashtag

See all 7 articles

Claps

• What if I can't clap?
• I have 1 point left in available points for this week, can I clap?
• Can I cancel a clap?
• How are the points divided when I clap for a post addressed to multiple members? (How many points do you use for each clap?)

Errors

• If the Web(PC) displays “An error has occurred” / does not work normally
• If the smartphone app displays “An error has occurred” / does not work normally
• I can’t click some buttons on the web browser (PC)
• If you cannot access Unipos from abroad
• I can't update Smartphone App
• I am not receiving desktop notifications

Login / Password

• If you can't log in to Unipos
• What should I do if I receive an “Your Unipos account is locked” message? (with Login ID)
• What should I do if I receive an “Your Unipos account is locked” message? (with email address)
• Password has expired (Login ID members)
• Password has expired (Email address members)
• I can't log in to Unipos (with email address)

See all 10 articles

Account / Profile

• What if I have a member I want to invite to Unipos?
• What if I want my account deleted due to a transfer/resignation?
• How do I change my registered email address?
• What if I want to change the department I belong to in my profile?

Sign up

• I receive an error message "The link in a Unipos invitation email is invalid" when accessing the URL in the invitation email

Points

• Why do my "Points available" for this week not seem to be decreasing?
• Why do my "Points available" for this week seem less than what they should be?
• Why doesn't the “Points available (this week)” reset on Monday?

Timeline

• I can't view the latest posts on the timeline
• I can't set a department filter on the timeline

Mail

• What does "The email address for your account has been changed." mean?
• What does "Your account login method has changed to email address" mean?
• I can't receive emails from Unipos (no-reply@mail.unipos.me)
• I can't receive an Invitation email
• I can't receive a password reset email
• How to unsubscribe from / resubscribe to emails from Unipos

Gift

• What if I can't access the gift I received?
• I am not receiving email notifications about gift cards

Slack

• I can't post/clap from Slack
• When a post using slash command (/unipos) fails, is it possible to display the message that was typed just before?
• I can't receive Unipos notifications via Slack

Microsoft Teams

• I can't log in / I get an error via Microsoft Teams Unipos app
• I can't react from Microsoft Teams
• I can't clap via a Microsoft Teams channel
• I can't receive Unipos notifications via Microsoft Teams
• I receive an error message on Microsoft Teams smartphone app