【For Members】FAQ

Posts

• Can I reply to a post?
• Can I send a post with 0 point?
• A member does not appear in the suggested list
• FAQ for posts addressed to multiple members
• I can't click the “Send” button in the message field
• I can't click on the points in the post form.

Claps

• I have 1 point left in available points for this week, can I clap?
• How are the points divided when I clap for a post addressed to multiple members? (How many points do you use for each clap?)
• Can I cancel a clap?

Errors

• If the Web(PC) displays “An error has occurred” / does not work normally
• If the smartphone app displays “An error has occurred” / does not work normally
• I can’t click some buttons on the web browser (PC)
• If you cannot access Unipos from abroad

Login / Password

• What should I do if I receive an “Your Unipos account is locked” message? (with Login ID)
• What should I do if I receive an “Your Unipos account is locked” message? (with email address)
• I can’t click "Send" on the password reset email form
• Unipos keeps logging me out

Account / Profile

• What if I have a member I want to invite to Unipos?
• What if I want my account deleted due to a transfer/resignation?
• How do I change my registered email address?
• What if I want to change the department I belong to in my profile?

Sign up

• The link in a Unipos invitation email is invalid

Points

• Why does the number of available points that I can earn this week not seem to be decreasing?
• Why does the number of points available to be earned appear to have decreased unintentionally this week?
• Why doesn't the “Points available (this week)” reset on Monday?

Timeline

• I can't view the latest posts on the timeline

Mail

• What does "The email address for your account has been changed." mean?
• What does "Your account login method has changed to email address" mean?
• I can't receive emails from Unipos (no-reply@mail.unipos.me)
• How to unsubscribe from / resubscribe to emails from Unipos

Slack

• I can't post/clap from Slack