The page explains what to do when “An error occurred” message like the one shown below displays, or when the system does not work properly.

 

If you are using the smartphone app, please confirm the following page.

If the smartphone app displays “An error occurred” / does not work properly.

※If you displayed the message “The link in a Unipos invitation email is invalid,” please refer to this page.

 

Index
・Introduction
・How to respond to the error message
　┗ Close Unipos once and access it a little later
　┗ Reload your browser
　┗ Access from other recommended browsers
　┗ Clear cache of your browser

Introduction

Please confirm that you are accessing Unipos with the recommended system requirements on the following page.

Recommended system requirements and required domain to use Unipos

 

Please access from the recommended system requirements.

Please confirm that you are accessing Unipos with the recommended system requirements on the following page.

 

How to respond to the error message

Close Unipos once and access it a little later

Click the in the upper right corner of the browser, close Unipos once, and try accessing it again a little later.

 

Reload your browser

Click the   in the upper left corner of your browser to reload and try accessing Unipos again.

 

Access from other recommended browsers

Please switch your browser to another browser and try accessing Unipos.

（Example） If you use Google chrome

⇒Try using Microsoft Edge to access Unipos.

 

Clear cache of your browser

Please clear your browser cache and try accessing Unipos again.

The steps for clearing the cache vary from browser to browser.

Please refer to the following depending on the browser you are using (Google Chrome / Microsoft Edge / Safari).

 

Google Chrome

How to clear cache in Google Chrome

1. Right click on the screen and click "Inspect"
2. Right click the on the top left-hand corner of the screen
   Click "Empty cache and hard reload"

If clearing cache does not solve the issue, please try clearing storage.

 

How to clear storage in Google Chrome

1. Right click on the screen and click "Inspect"
2. Click "Application" > "Clear storage" > Clear site data"

 

How to clear cache in Microsoft Edge

1. Click in the upper right corner of the screen and click on "Settings"
2. Click on "Privacy, search, and services" > "Clear browsing data" >"Choose what to clear"
3. Check "Cached images and files" > click "Clear Now"

 

How to clear cache in Safari

1. Click on "Safari" and then on "Preferences"
2. Click "Advanced" and check "Show Develop menu in menu bar"
3. Go to "Development" on the top of the screen and click "Empty Caches"

 

If problems persist after trying the above, please contact Unipos customer support.

When you contact Support Center, please provide as many details as possible, such as the browser you are using, the version, and how often you are signed out of Unipos.