The page explains what to do when “An error occurred” message like the one shown below displays, or when the system does not work properly.

 

If you are using the Web (PC), please confirm the following page.

If the Web(PC) displays “An error occurred” / does not work normlly

 

※If you displayed the message “The link in a Unipos invitation email is invalid,” please refer to this page.

 

Index
・Introduction
・How to respond to the error message
　┗ How to clear cache of the Unipos app
　┗ Confirm if you have the latest version of the Unipos app
　┗ Close and re-launch the app
　┗ Turn off the smartphone and start it up again
　┗ Delete the Unipos app and download it again

Introduction

Please confirm that you are accessing Unipos with the recommended system requirements on the following page.

Recommended system requirements and required domain to use Unipos

 

Please access from the recommended system requirements.

If the problem persists even with the recommended system requirements, try the following.

 

How to respond to the error message

If you are using a company device, the following methods may not be possible depending on the company's internal settings.

If you are unsure about the status of your company's internal settings, please contact the person in charge of managing your company's dvice.

 

How to clear cache of the Unipos app

iOS / Android

If “An error occurred” message displays, tap “Clear cache” on the screen.

 

Android only

If you are using Android, you can clear the app cache using the device's functionality.

The steps for clearing the cache vary depending on the device. Please comfirm by yourself.

(Example of steps)

1. “Settings” > “Apps”
2. Find and tap the Unipos app
3. “Storage & Cache”
4. Clear cache

 

Confirm if you have the latest version of the Unipos app

Confirm the current version of the Unipos app. If it is not the latest version, update it.

Please see the following page for the version of the Unipos app.

How to confirm the current version of a smartphone app

 

For information on how to update your Unipos app, please see the following page.

How do I update my Unipos app?

 

Close and re-launch the app

The steps for closing app vary depending on your operating system and device.

Depending on your operating system, please refer to the following.

 

iOS

Please see the page below. (You will be redirected to an external site.)

iPhoneでアプリを終了して再度開く

 

Android

The steps for clearing the cache vary depending on the device.

Please comfirm by yourself and close the app.

(Example of steps1)

1. Swipe up from the bottom of the screen and hold your finger at the center of the screen
2. Swipe left and right on the rist to find the Unipos app, then swipe from down to up

 

(Example of steps2)

1. Tap the Recent Apps list on your Android
   ※Depending on your device, the icon may be a may be （■・・ etc.）
2. Swipe left and right on the rist to find the Unipos app, then swipe from down to up

 

Turn off the smartphone and start it up again

Turn off your smartphone, start it up again, and then open the Unipos app.

 

Delete the Unipos app and download it again

Delete the Unipos app from your smartphone and download it again.

Please refer to the following page for download instructions.

How to download the Uinpos app

 

If problems persist after trying the above, please contact Unipos customer support.

When you contact Support Center, please provide as many details as possible, such as the browser you are using, the version, and how often you are signed out of Unipos.