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What should I do if I receive an “Your Unipos account is locked” message? (with Login ID)

  • Updated

The information on this page is for members who log in with their Longi ID members.

 

If you use an email address, please see the page below.

What should I do if I receive an “Your Unipos account is locked” message? (with email adress)

 

Login methods are based on each organization's settings.

If you are not sure how to log in, please contact your organization's Unipos admin.

 

Index
・About the account lockout function
・When an account is locked…
・What to do if your account is locked
　┗ Wait until the account is unlocked, then enter the correct password at the login screen
　┗ Reset your password

 

About the account lockout function

This function prevents accounts that have failed to log in a certain number of times from attempting to log in for some time.

This function will offer protection from the fraudulent access to Unipos accounts.

 

The following two points regarding account lockout can be set by the Unipos admin.

  • Number of Login Failures: The number of login attempts that can be made before the account is locked out.
  • Account Lockout Time: The length of time before the account lockout is reset.

 

When an account is locked…

The login screen displays “Your Unipos account is locked”.

Until the account lockout is reset, the account can't be accessed even when the correct password is entered.

 

What to do if your account is locked

If your account is locked, you need to log in using one of the following methods.

  • Wait until the account lockout is reset, then enter the correct password at the login screen.
  • Reset your password

 

Wait until the account lockout is reset, then enter the correct password at the login screen.

After the account lockout is reset, you can log in by entering the correct password at the login screen.

If you know the correct password, please wait until the “Account Lockout Time” set by the admin has passed and try logging back in.

※Please contact your organization's Unipos admin for the “Account Lock Time”.

 

If you forgot your correct password, please log in using the password reset method.

 

Reset your password

If you reset your password, you can log in without waiting for the “Account Lockout Time” to elapse.

Please follow the steps below to reset the password.

I forgot / want to reset my password (with Login ID)

 

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