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I forgot my password / want to reset it

  • Updated

※If you are using SSO integration, you can't log in using your password.

Please check the “How to sign up, log in or log out（With SSO）” and try to log in.

Index
・How to reset password
　┗ Send a reset password email
　┗ Update Password from the Settings page

 

If you have forgotten your password, please follow the below steps to reset your password.

 

How to reset password

There are two ways to reset password.

  • Send a reset password email
  • Update password from the Settings page

 

Send a reset password email

1. Log out of Unipos and access the form at https://unipos.me/forgot_password

Click on "Reset Password" at the bottom of the login screen (https://unipos.me/login) to access the form.

If you access the above URL while logged in, you will be redirected to the timeline. Please be sure to access the URL after logging out.

For details on how to log out, please "Logout".

 

2. Enter the email address registered with Unipos and click "Send"

※On Smartphone App, an error message will be displayed if there is a space at the end of the e-mail address. In that case, please remove the space and try sending the message. Tap "Send" after deleting the space.

If you click “Send," a password reset email will be sent to you with the following Title / Sender.

  • Title：【Unipos】Password reset
  • Sender：[no-reply@mail.unipos.me](mailto:no-reply@mail.unipos.me)

If you don’t receive a password reset email, please see the following page.

I can't receive a password reset email

 

3. Access the URL in the password reset email

 

4. Enter two new passwords and click "Set Password”

 

Update Password from the Settings screen

1. Access the “Settings” while logged in to Unipos

Web(PC): Click on your icon in the upper right corner of the screen > Settings > Account.

Smartphone App: Tap スマホのメニュー.png at the top left-hand corner of the screen > “Settings”

 

2. Choose “Account”, Enter your current password and new password in the password field

In the smartphone app, tap "Change" and then enter the password.

After entering the password, click / tap "Save".

If you have forgotten your password, please see the “Send a reset password email” above to reset your password.

 

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