Index
・How the usage fees are incurred
・Accounts in use
・Reminders for adding, suspending, or deleting accounts
・How to confirm the number of accounts for the monthly fee
This page explains the ”Fixed number system".
For the "Maximum number system", please see the page below.
Calculation of fees when accounts are added, suspended, or deleted (maximum number system)
If you are not sure about your fee structure, please see the page below.
I want to confirm our current fee structure (fixed number system vs. maximum number system)
How the usage fees are incurred
Please see the page below for more information on how the usage fees are incurred.
Accounts in use
The number of "Accounts in use" in Team Admin > Members is the total of all accounts that have the status of "1. Not signed up", "Active", or "Suspended".
This number is different from the number of accounts counted towards the monthly fee.
Reminders for adding, suspending, or deleting accounts
Please see the examples below to avoid getting charged for accounts for each scenario.
①Delete or suspend an account at the beginning of the month (for an employee who are retiring or going on leave)
Please delete or suspend the account by 23:59 on the fourth day of the month.
(Example) An employee is retiring at the end of June, and should not be included in the monthly fee for July
⇒Please delete or suspend this account by 23:59 on July 4th.
②Create a new account to be used starting the following month (for an employee who is starting the following month)
Please create an account after 9:00 four days before the last day of the month.
(Example) An employee is starting in August, and you want to have their account ready but it should not be included in the monthly fee for July
⇒Please create this account after 9:00 on July 28th.
※Please follow the above noted timelines to avoid unexpected charges.
③Delete or suspend an account that was incorrectly created or reactivated
Please delete or suspend this account by 23:59 on the fourth day after the account was added or reactivated.
(Example) An employee's account was incorrectly created on August 5, and it should not be included in the monthly fee for August
⇒Please delete this account by 23:59 on August 8th.
How to confirm the number of accounts for the monthly fee
Please confirm the number of accounts in the invoice that is sent the second business day of the month.
The calculation is 【Billed amount (usage fee - EnterprisePlusOption) / unit cost per account】 to confirm the number of accounts counted towards the monthly fee.
※EnterprisePlusOption is charged to the organizations that subscribe to the Enterprise Plus plan.
※The unit cost per account is determined when the contract is executed. Please check the application or the purchase order to confirm the cost.
※If you have already paid the fixed amount, you will be charged the balance only.