Index
・If you are considering cancellation of your Unipos membership
・Cancellation
・Suspension
・FAQ (cancellation)
・FAQ (suspension)
If you are considering cancellation of your Unipos membership
If you have any questions about how to use Unipos effectively, the information on the following pages may be helpful.
We are also happy to discuss how to improve the usage of Unipos within your organization, as well as updating your organization's goals.
Please contact our customer support team.
You can "suspend" your membership for 6 months. During this period, your data will be preserved.
If you intend to resume a membership subscription within 6 months, we recommend that you suspend your membership.
Cancellation
Members will not be able to log into Unipos 5 days after the contract cancellation date.
If you choose to resume the membership, you will need to go through the regular sign-up process. This will require a payment of sign-up fees, creation of new accounts, etc.
Suspension
You will not be charged while your membership is suspended. The data will be preserved for 6 months.
Members will not be able to log into Unipos after the first 5 days of the month in which the account suspension starts.
In the last month of the membership suspension, we will send a reminder to confirm the membership status for the following month and thereafter. Please reply to the email and advise whether to reinstate or cancel the membership.
Please note that if no response is sent by a week before the end of the membership suspension, your membership will be cancelled.
Cancellation
If you have a monthly contract, please provide a cancellation notice a week before the last business day of the month in which you wish to cancel your membership. If you have a 6-month or yearly contract, please provide a cancellation notice by the date specified on your contract.
※If you have any questions about your current contract details, please contact Unipos customer support.
※New monthly contracts are no longer accepted as of November 2022.
※You can't cancel a membership during a fixed contract period. If you cancel before your contract expires, the remaining balance will be charged to you.
Please see our contact information and details to be included below.
Contact information
・Unipos CS or Customer Support
Details to be included
・Your intention to cancel the membership
・Your organization's name
・Cancellation effective date (the last day of the month in which you wish to cancel your membership.)
・Reasons for cancellation (Please share why you wish to cancel your membership.)
Once we receive your cancellation notice, we will send you a survey. Please return the completed survey by 17:00 of the day before the last business day of the month in which you wish to cancel your membership. (Example: If your cancellation date is September 30, 2020, please return the completed form by 17:00 on September 29, 2020.)
A survey will be sent after we receive your notice. If you decide to cancel your membership, we would appreciate your notice as soon as possible.
※We may reach out to you about your cancellation before we send you a survey.
※A completed survey is required to finalize the cancellation process.
Suspension
If you have a monthly contract, please provide a suspension notice a week before the last business day of the month in which you wish to suspend your membership. If you have a 6-month or yearly contract, please provide a suspension notice by the date specified on your contract.
※If you have any questions about your current contract details, please contact Unipos customer support.
※New monthly contracts are no longer accepted as of November 2022.
※You can't suspend a membership during a fixed contract period. If you suspend before your contract expires, the remaining balance will be charged to you.
※If you have a fixed contract period and suspend your membership before your contract expires, the remaining balance will be charged to you.
Please see our contact information and details to be included below.
Contact information
・Unipos CS or Customer Support
Details to be included
・Your intention to suspend the membership
・Your organization's name
・Suspension effective date (the first day of the month in which you wish to suspend your membership.)
・Reasons for suspension (Please share why you wish to suspend your membership.)
Once we receive your suspension notice, we will send you a survey. Please return the completed survey by 17:00 of the day before the last business day of the month in which you wish to suspend
your membership. (Example: If your suspension date is September 30, 2020, please return the completed form by 17:00 on September 29, 2020.)
A survey will be sent after we receive your notice. If you decide to suspend your membership, we would appreciate your notice as soon as possible.
※We may reach out to you about your suspension before we send you a survey.
※A completed survey is required to finalize the suspension process.
FAQ (cancellation)
Q. Can we cancel our membership halfway through the month?
A. Unfortunately, we do not accept membership cancellation in the middle of the month.
Please specify the last day of the month in which you wish to cancel your membership.
(Example: If your last contract month is September 2020, your cancellation date is September 30, 2020.)
Q. Can we extract our data in the month after our membership cancellation?
A. Yes, you can extract your data.
Members can log into Unipos free of charge up to the 5th day of the month following the contract cancellation.
Please ensure to download any data that you need during this period.
※The below is applicable to organizations with the Enterprise Plus plan or the Enterprise plan with Unipos Gift Pay.
Q. How do we exchange the last gift card?
A. The link for exchanging points earned in the final month will be emailed to each employee.
The email will be sent within the first 10 business day following the month in which the contract ended. The email will have the following information.
- Sender: no-reply@mail.unipos.me
- Subject: 【Unipos】You have received a new Gift!
The gift cards issued before the contract termination month need to be exchanged on the Point Exchange page on Unipos.
Please ask your employees to exchange all gift cards before the 5th day of the month following the contract cancellation.
If not exchanged by the last login date, we will not be able to re-issue the gift cards.
FAQ (suspension)
Q. Will we be charged while our membership is suspended?
A. You will not be charged if you notify us of your membership suspension before due date as applicable to your organization.
If you suspend your membership before your contract expires, the remaining balance will be charged to you.
※Please see the above section "Suspension" for the deadlines to contact us about membership suspension.
※Members can log into Unipos for the first 5 days of the month in which the account suspension starts. There will be no fee associated with this.
Q. Can we extract our data in the month we start our account suspension?
A. Yes, you can extract your data.
Members can log into Unipos free of charge up to the first 5 days of the month in which the account suspension starts.
Please ensure to download any data that you need during this period.
Q. If we reactivate our membership, will the previous data be restored?
A. The data will be preserved for up to 6 months.
If you reactivate your membership within 6 months, the data before suspension will be restored.
Q. What is the difference between the suspension date and the last login date?
A. The suspension date is when your membership is suspended. The last login date is the last day on which you can access Unipos before your membership is suspended.
The suspension date is the first day of the month, and the last login date is the 5th day of the month in which the suspension starts.
All members of your company, regardless of whether they have Admin authority or Authority to view analytics, will not be able to log into Unipos after the first 5 days of the month in which the account suspension starts.
If you need to calculate points or download data, please make sure to complete it before the last login date.
Q. Are we able to access the Team Admin or Analytics page while our membership is suspended?
A. You will not be able to access either of those screens during membership suspension.
Please be advised that none of the functions on Unipos will be available while your membership is suspended.
Q. When we resume our membership, what will administrators need to do?
A. Please perform the following actions.
- Add or update members and departments as needed.
- If you had Slack linked to Unipos before membership suspension, it will need to be re-linked again.
※The below is applicable to organizations with the Enterprise Plus plan or the Enterprise plan with Unipos Gift Pay.
Q. How do we exchange the last gift card before the account is suspended?
A. The link for exchanging points earned in the month before the account is suspended will be emailed to each employee.
The email will be sent within the first 10 business day following the month in which the account suspension starts. The email will have the following information.
- Sender: no-reply@mail.unipos.me
- Subject: 【Unipos】You have received a new Gift!
The gift cards issued before the account suspension month need to be exchanged on the Point Exchange page on Unipos.
Please ask your employees to exchange all gift cards before the first 5 days of the month in which the account suspension starts.
If not exchanged by the first 5 days of the month in which the account suspension starts, we will not be able to re-issue the gift cards.