The following 3 types of the request status can be confirmed.
- Pending approval
- Pending delivery
- Completed (rejected, delivered, or refunded)
Each screen can function just like a to-do list.
Please see below for what you can do on each status screen.
▼ Actions that can be taken on each status screen
On the "Pending approval" screen, you can approve or reject custom reward requests from members.
Click "Confirm" to see the details and to approve or reject a request.
Once a request is approved or rejected, the member will receive an email.
When you reject a request, you can add a reason for rejection.
We recommend that you note a reason for rejection to reduce the number of inquiries from members.
On the "Pending delivery" screen, you can check whether the requested custom rewards have been delivered to the members.
You can also return requests to members (refund).
If you check off "Delivered" for requests, they will be moved to the "Completed" tab when the page is refreshed next.
Refund can be processed by clicking "Details" > ”Return this request to the user.”
When you return a request, you can add a reason for return.
We recommend that you note a reason for return to reduce the number of inquiries from members.
On the "Completed" screen, you can confirm requests that have already been rejected, delivered, or refunded.
This screen only displays data from the past 6 months, and any older data will not be available here.
※All the data for delivered or refunded requests can be confirmed in the "Redemption history CSV."