Please refer to the table below.
Errors
| The error message | How to respond to the error message |
| An unknown error has occurred. Please contact Unipos from the [Support] icon at the bottom right-hand corner. |
Please contact Unipos customer support. |
| Your authentication has expired. Please refresh your browser and re-upload the file. | You have left the same screen open for over an hour and have tried to upload a file. Please reload your browser and upload your file again. |
| The number of items and data don't match. Please ensure that the items are not deleted. | The first row of the template file contains a blank or combined cell(s). Enter items as you wish to register them, but do not delete the information on the first row. Please re-upload the revised file. |
| The item name (XXXX) is not correct. Please make sure the name only includes letters that can be registered. | The item names are incorrect or cannot be registered. Please ensure that valid item names are entered, and re-upload the revised file. |
| The number of rows exceeds the limit in your CSV file. Please keep it within 2001 rows (the first row contains items) and re-upload. | When your CSV file exceeds the maximum number of rows, please prepare multiple CSV files. |
| Another CSV file is being processed. Please re-upload the new file after the current file has been processed. | Only one file can be processed at a time. Please wait until the current file has been processed. |
| The updating process did not complete. Please wait and re-upload. | If an upload takes over 15 minutes, the processing may have failed. Please confirm your connection and re-upload the file. |
| Name: This is a mandatory field. | A member name(s) is missing. Please enter the information. |
| Name: Search Name: Use 80 letters or less. | You can enter up to 80 letters per name. |
| Search Name: This is a mandatory field. | |
| Search Name: Use 32 letters or less. | You can enter up to 32 letters per search name. |
| Search Name: You cannot contain whitespace characters. | Please do not contain whitespaces(space) characters in the search name. |
| Email address: This is a mandatory field. | An email address(es) is missing. Please enter the information. |
|
Email address: it is not registered. |
Your CSV file includes an email address which is already registered with Unipos. Please enter your registered email address. |
| Email address: Enter half-width alphanumeric letters. | You can use half-width alphaneumeric characters and symbols (-, ., _) for email addresses. |
| Email address: Use 256 letters or less. | You can enter up to 256 letters per email address. |
| Employment Status: Enter a half-width number between 0 and 7. 1. Executive 2. Permanent Staff 3. Contract Staff 4. Agency Temporary Staff 5. Part-time Staff 6. Subcontractor 7. Other 8. Unselected |
You have entered a full-width number(s) or invalid number(s). |
| Employee number: Must be under 10 letters. | You can enter up to 10 letters per employee number. |
| Department: The number of departments exceeds the limit. You can register up to 10 departments per user. |
You can enter up to 10 departments per member. If an employee belongs to multiple departments, please separate them with commas. Example) 1000,2000,20001 |
| Department: Unregistered department codes are entered. Please confirm your registered department codes here. |
You have entered a department code(s) which is invalid or has not been registered. Click here for a list of registered departments. |
| Position: Unregistered positions are entered. Please confirm your registered positions here. |
You have entered a position(s) which is invalid or has not been registered. Click here for a list of registered positions. |
| You cannot change your own account status. |
Please change the account status back to the original one. |
|
Account status: The requested change(s) is invalid. The account status needs to be 3 (Suspended) before it is changed to 2 (Active). |
Click here for more information on the account status. |
| To update information, specify an email address and one or more items to edit. |
Click here for more information on how to update multiple members simultaneously via CSV. |
| The item name(searchName) is not correct. “screenName” has been renamed to “searchName” since 2023/05/23. If you are using the CSV before the change, please change the item name to “searchName” or download the new CSV again. |
It appears when CSV containing the item name "screenName" is uploaded on or after 2023/05/23. Please change the item name to "searchName" or download a new CSV template and try again.
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