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Failed to update multiple departments simultaneously via CSV

  • Updated

Please refer to the table below.

The error message How to respond to the error message
An unknown error has occurred. Please contact Unipos from the [Support] icon at the bottom right-hand corner.

Please contact Unipos customer support.
Your authentication has expired. Please refresh your browser and re-upload the file. You have left the same screen open for over an hour and have tried to upload a file.
Please reload your browser and upload your file again.
The number of items and data don't match. Please ensure that the items are not deleted. The first row of the template file contains a blank or combined cell(s).
Enter items as you wish to register them, but do not delete the information on the first row. Please re-upload the revised file.
The item name (XXXX) is not correct. Please make sure the name only includes letters that can be registered. The item names are incorrect or cannot be registered.
Please ensure that valid item names are entered, and re-upload the revised file.
The number of rows exceeds the limit in your CSV file. Please keep it within 301 rows (the first row contains items) and re-upload. When your CSV file exceeds the maximum number of rows, please prepare multiple CSV files.
Either a department code or name is not entered. To edit department information, please confirm here.

Your CSV file includes a blank cell(s) in the department code or department name.

Please enter a registered department code or department name.

Click here for a list of registered departments.
Click here to see how to register new department information.
Another CSV file is being processed. Please re-upload the new file after the current file has been processed. Only one file can be processed at a time.
Please wait until the current file has been processed.
Please enter a parent department. To register department information, please confirm here.

Your CSV file includes a blank cell(s) in the parent department.
Please enter a registered department code or department name.

Click here for a list of registered departments.
Click here to see how to register new department information.
Click here for more information on the department hierarchy.

Department name: This is a mandatory field.

A department name(s) is missing.
Please enter the information.
You can enter up to 20 half-width alphanumeric characters.

Department name: Use 100 letters or less.

You can enter up to 100 letters per department name.

Department code: Use 20 letters or less.

You can enter up to 20 letters per department code.

Department code: Enter half-width alphanumeric letters.

Department codes can contain half-width alphanumeric characters only.

Department code: Department codes are already registered. Please confirm your registered department codes here.

Your CSV file includes a department code(s) which is already registered with Unipos.

Click here for a list of registered departments.
Department code(invalid department code): The department codes in the higher hierarchy are not correct. Please enter department codes in each row.

Your CSV file includes incorrect or unregistered department code(s) in the higher layer(s) of the hierarchy.

▼If the department has been registered already
Please ensure that the department codes in your CSV file are correct.
Click here for a list of registered departments.

▼If the department has not been registered
Please include departments which belong to the higher layers of the hierarchy in your CSV file. Each department must be entered in separate rows.
Click here for how to add department information to a CSV file (see Step 4).
Department: There are departments which do not exist in the parent level of the hierarchy.

A parent department name(s) is incorrect or not registered.
Please enter a registered department name(s) and re-upload the revised CSV file.
Department: A department with a parent department has been entered in level1Code. Please check the hierarchical structure from the department list and re-enter the information.

Your CSV file includes a duplicate parent department(s).
You can't register duplicate department codes.

Click here your registered departments here.
Department: The hierarchy of parent departments is not correct. Please review this and contact us.

Please check the hierarchy and make. A child department may be incorrectly entered as a parent department.
You can't register duplicate department codes.

Click here for more information on the department hierarchy.
Department: The hierarchy structure is not correct. Please ensure that the levels do not duplicate.

Please correct the hierarchy. Departments need to be listed in the order of 'parent department' > 'child department' > 'grandchild department'.
You can't register duplicate department codes.

Click here for more information on the department hierarchy.
Department: The number of departments exceeds the limit. You can register up to 1000 departments.

Please reduce the number of departments to under 1000 and re-upload the CSV file.
Department: The number of hierarchy levels exceeds the limit. You can register up to 10 levels.

Please reduce the number of hierarchized layers to under 10 and re-upload the CSV file.

Department: The updating process did not complete. Please confirm the hierarchical structure in your CSV file and update the group information again after a short while.

The processing of your CSV file may have failed, due to requiring more than 15 minutes to upload the file or having problems with the hierarchy of the departments.
Please check your connection and the hierarchy of the departments, and re-upload the CSV file.

Click here for more information on the department hierarchy.
 

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