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I can't log in to Unipos（with SSO）

  • Updated
Index
・Check your browser
・Web browser: I use a recommended browser, but I can't log in
　┗ "SSO login has failed. Error code: E2006"
　┗ Unipos asks me to enter my password, even though I use SSO
　　┗ How to clear cache in Google Chrome
　　┗ How to clear cache in Microsoft Edge
　　┗ How to clear cache in Safari
・Smartphone app: I can't log in with SSO
　┗ "An unexpected error seems to have occurred."

※This page contains instructions for those who are using SSO. 　
　If you are not using SSO and login fails, please click here.

 

If you have failed to log in using the methods on this page, please check the following information.

 

Web browser (PC)

"Error code: E2006" appears

This error appears when a member's registration cannot be verified.

Please contact your company's Unipos admin to check the following two points.

  • Are the accounts registered with both the linked SSO and Unipos?
  • Are the email addresses registered with the linked SSO and Unipos the same?

 

I'm redirected to Unipos login page

If you are redirected to the Unipos login page, please try the following two points.

  • Use the recommended browser

    •  

      Please check here for recommended browsers.

    • If you are already using one, please try to login from another recommended browser.

  • Delete browser cache and storage.

    • The procedure varies depending on the browser you are using.

    • Please click here for details.

 

I'm redirected to other pages

If you receive an error message or page that differs from the above, the cause may be one of the following.

Please contact your company's Unipos admin.

  • Login to SSO linked to Unipos is not completed.

    • You may be redirected to the login screen of the SSO side, etc.

  • Your Unipos account has been suspended or deleted.

    • Suspended or deleted accounts cannot login to Unipos.

 

Smartphone App

"予期せぬエラーが発生したようです" appears

Please check the following two points.

  • Is your Unipos App updated to the latest version?

    • Please check for updates from Google Play / App Store.

  • Can you log in after uninstalling/reinstalling the Unipos App?

    • Uninstall the app and reinstall it from Google Play / App Store.

 

I'm redirected to other pages

The following are possible causes.

Please contact your company's Unipos admin.

  • Login to SSO linked to Unipos is not completed.

    • You may be redirected to the login screen of the SSO side, etc.

  • Your Unipos account has been suspended or deleted.

    • Suspended or deleted accounts cannot login to Unipos.

 

If the above does not solve your problem, please contact us using the support button in the lower right corner.

When contacting us, please share with us the detailed situation when the problem occurred (screenshot, browser version you are using, etc.) to the extent possible.

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