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I can't log in to Unipos（with SSO）

  • Updated
Index
・Web browser (PC)
　┗ "Error code: E2006"
　┗ I'm redirected to Unipos login page
　┗ I'm redirected to other pages
・Smartphone App
　┗ "An unexpected error seems to have occurred."
　┗ I'm redirected to other pages

※This page contains instructions for those who are using SSO. 　
　See here for if you are not using SSO and login fails.

 

If you have failed to log in using the methods on this page, please check the following information.

 

Web browser (PC)

"Error code: E2006"

This error appears when a member's registration cannot be verified.

Please contact your company's Unipos admin to check the following two points.

  • Has your account been registered with Unipos and the SSO linked to Unipos?
  • Have you registered the same email address on Unipos and the SSO linked to Unipos?

 

I'm redirected to Unipos login page

If you are redirected to the Unipos login page, please try the following two points.

  • Use the recommended browser

    • Please check here for recommended browsers.

    • If you are already using one, please try to login from another recommended browser.

  • Delete browser cache and storage.

    • The procedure varies depending on the browser you are using.

    • Please click here for details.

 

I'm redirected to other pages

If you receive an error message or page that differs from the above, the cause may be one of the following.

Please contact your company's Unipos admin.

  • Login to SSO linked to Unipos is not completed.

    • You may be redirected to the login screen of the SSO side, etc.

  • Your Unipos account has been suspended or deleted.

    • Suspended or deleted accounts cannot login to Unipos.

 

Smartphone App

"An unexpected error seems to have occurred."

Please confirm the following two items.

  • Is your Unipos app the latest version?

    • You can visit Google Play or App Store to confirm whether there is any update.
  • Can you log in after uninstall/install it again the Unipos App?
    • Uninstall your app and install it again from Google Play or App Store.

 

I'm redirected to other pages

The following are possible causes. Please contact your company's Unipos admin.

  • Login to SSO linked to Unipos is not completed.

    • You may be redirected to the login screen of the SSO side, etc.

  • Your Unipos account has been suspended or deleted.

    • Suspended or deleted accounts can't login to Unipos.

 

If problems persist, please contact the support team using the chat function at the bottom right-hand corner of the screen.

Please share details (including screenshots of the error message and your browser version) when you contact us.

 

 

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