▼Procedures for users leaving the organization
The accounts for those users need to be deleted.
Please refer to
・How to delete an account individually
or
・How to update / suspend / delete multiple member information via CSV
※Accounts can't be recovered once deleted.
※For organizations with the Unipos Gift Pay option: Please update the user's email address before deleting the account, so that they can receive email communications from Unipos after leaving the organization.
▼Precautions for deleting accounts
Please keep in mind the following when deleting a user's account.
▽How deleted accounts (status 4) are handled
・The user will not be able to log in, post, or clap.
・The user will not be able to receive any posts.
※Past posts will stay on Unipos. The points associated with the past posts will remain in the involved users' accounts.
・The user will be excluded from the analytics data.
※The user will be included in the analytics data if their status was 1 (Awaiting sign-up) or 1 (Active) at the end of the specified period for data extraction.
・The user will be included in the point transaction history, as long as they received one point or more during the specified period for data extraction.
▽Addition of points
・The user of the deleted account will not receive weekly points which are sent every Monday. This also applies to suspended accounts.
▽Monthly subscription fee
・If a user's status was 1 (Awaiting sign-up) or 2 (Active) for five days or more in that month, the user will be subject to the monthly subscription fee.
ex)
The account with status 2, which was deleted on August 4, 2019 → This account is NOT subject to the monthly subscription fee for August 2019.
The account with status 2, which was deleted on August 20, 2019 → This account is subject to the monthly subscription fee for August 2019.
▽Issuing of an Amazon gift card (for organizations with the Unipos Gift Pay option)
・The user's account status needs to be 1, 2, or 3 as of the fifth day or the last day of the month in which they are eligible for receiving incentive payments.
Please click here for more details.
※Due to the system configuration, if the status is updated on the sixth day of the month or the first day of the following month, the change may not be reflected. Please do not update statuses on these days.
・If a user earns points after the account is deleted, those points will not be eligible for receiving gifts.
・The above conditions apply to all users regardless of the plan to which the organization subscribes.
Please update the user's email address before deleting the account, so that they can receive email communications from Unipos after leaving the organization.