▼Procedures for users leaving the organization
Please delete accounts of members leaving the organization.
There are two ways to delete a member's account. Please refer to the following page for details.
※Accounts can't be recovered once deleted.
※It is possible to create a new account using the name and e-mail address of the deleted account. In that case, the data will not be transferred.
Please check here as well.
【For organizations with the Unipos Gift Pay option】
Please update the user's email address before deleting the account, so that they can receive email communications from Unipos after leaving the organization.
※Please update the email address by the end of the month in which the member leaves the organization.
(Gifts will be sent to the changed email address by the 10th business day of the following month.)
※If you have not updated in time by the end of the month, please contact our support team.
Please check here as well.
▼Precautions for deleting accounts
Please keep in mind the following when deleting a user's account.
▽How deleted accounts (status 4) are handled
・The user will not be able to log in, post, or clap.
・The user will not be able to receive any posts.
※Past posts will stay on Unipos. The points associated with the past posts will remain in the involved users' accounts.
・The user will be excluded from the analytics data.
※The user will be included in the analytics data if their status was 1 (Awaiting sign-up) or 1 (Active) at the end of the specified period for data extraction.
・The user will be included in the point transaction history, as long as they received one point or more during the specified period for data extraction.
▽Addition of points
・The user of the deleted account will not receive weekly points which are sent every Monday. This also applies to suspended accounts.
▽Monthly subscription fee
・If a user's status was 1 (Awaiting sign-up) or 2 (Active) for five days or more in that month, the user will be subject to the monthly subscription fee.
・If you wish to exclude a user's account from the current month's subscription fees, please delete (suspend) the account by 23:59 on the 5th of the month.
・If you delete account on August 5 → This account is NOT subject to August's subscription fee.
・If you delete account on August 6 → This account is subject to the August subscription fee.
▽Issuing of gifts (for organizations with the Unipos Gift Pay option)
members who meet all three of the below conditions are eligible for receiving gift cards.
If the member is eligible to receive the gift, it will be sent to the member's e-mail address registered with Unipos by the 10th business day of the following month.
Please click here for more details.
- The member is registered with an employment status which is eligible for receiving gift cards.
- The member has earned points worth 50 yen or more in a month.
- The member's account status is 1, 2, or 3 as of the fifth day or the last day of the month in which they can earn points.
Before deleting an account and by the end of the month in which the member leaves the organization, please update the user's email address so that the member can receive email communications from Unipos after leaving the organization.
※Due to the system configuration, if the status is updated on the sixth day of the month or the first day of the following month, the change may not be reflected. Please do not update statuses on these days.
※If a user earns points after the account is deleted, those points will not be eligible for receiving gifts.
※The above conditions apply to all users regardless of the plan to which the organization subscribes.