Below are some of the common reasons for not being able to post via Unipos app or Slack. Please refer to the instructions on how to handle each issue.
Index
・I typed "@" but can't find the screen name I'm looking for
∟The member's screen name is not included in the default display list
∟The user's screen name includes a space
・I can't post from Slack
∟1. The entry format is incorrect
∟2. You don't have a Unipos account
∟3. Your Slack account is not synced with your Unipos account
∟4. The recipient doesn't have / has not synced their Slack account to Unipos
∟5. You are trying to send more than 120 points
∟6. You are sending a post to yourself
∟7. You are trying to post from a Slack thread
∟Tips for posting via Slack after a failed attempt
▼I typed "@" but can't find the screen name I'm looking for
▽The member's screen name is not included in the default display list
When you type "@", the list of sceen names that is automatically displayed will only include the first 100 accounts in the alphabetical order. Start typing the screen name and the display results will be narrowed down.
▽The user's screen name includes a space
If the user has accidentally added a space in their name, an error will occur when creating a post.
Please ask the user to fix their screen name.
▼I can't post from Slack
Please confirm if any of the following apply to you.
1. The entry format is incorrect
＜Entry format＞
/unipos
※Once you enter the above command, you will see a dialog box to create a post.
→Click here for more details
2. You don't have a Unipos account
Please ask the admin to invite you to Unipos.
→Click here to see how to invite members to Unipos.
3. Your Slack account is not synced with your Unipos account
You need to sync your Slack account and Unipos account to send posts.
→Click here to see how to sync Slack
4. The recipient doesn't have / has not synced their Slack account to Unipos
The recipient also needs to have a Slack account and sync it with their Unipos account to receive your posts.
5. You are trying to send more than 120 points
You can send up to 120 points per post. You can't send 121 points or more.
6. You are sending a post to yourself
You can't send a post to yourself.
7. You are trying to post from a Slack thread
You can't send posts from a Slack thread.
▽Tips for posting via Slack after a failed attempt
When you enter "/" on Slack, a search prediction will be displayed based on the preceding slash command that you used.
This serves as a peace of mind even if your post is not successfully sent.