Gift exchange emails are sent from the email address with the subject line below.
- Subject: 【Unipos】 Your gift card is here!
- Sender: no-reply@mail.unipos.me
If you don't receive emails about gift cards, the following issues may apply to you.
- Unipos has not sent oout an email yet
- Gift emails are sent within the first 10 business days of the month.
※Please note that it is not 10 calendar days. - If the first 10 business days have not passed yet, please wait until you receive an email.
※You may experience further delays during public holidays and around the beginning of the year.
- Gift emails are sent within the first 10 business days of the month.
- The points you received last month were worth less than 50 yen
- Gift cards are not issued if the points you received last month were worth less than 50 yen.
- The total number of points is calculated at the end of the month.
- Points worth under 50 yen will not be carried over to the next month.
- To check the monetary value for your points, you can multiply the points you received last month by your organization's point rate (i.e. how much a point is worth).
- You can confirm the points you received last month in your dashboard.
- Please contact your organization's Unipos admin to confirm the point rate.
- Gift cards are not issued if the points you received last month were worth less than 50 yen.
- Emails are received in the spam or promotion folder
- Please ensure to check mailboxes other than the primary inbox.
- Emails may be received in a different folder and deleted before you notice.
We recommend that you set up permission in your email to receive the email address or domain below.- Email address: no-reply@mail.unipos.me
- Domain: @mail.unipos.me
- Please ensure to check mailboxes other than the primary inbox.
- The email address registered with Unipos has been changed
- Gift emails are sent to the email address registered with Unipos as of the last day of the previous month.
Example) You are receiving a gift card for the points you received in March.
By the 10th business day in April, a gift email will be sent to your email address registered with Unipos as of March 31. - If you left the organization or took leave, your organization's admin may have changed your registered email address.
- If this applies to you, please contact your organization's admin.
- Gift emails are sent to the email address registered with Unipos as of the last day of the previous month.
- Your account do not meet the conditions for gift cards issuance
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- Please click here to see the conditions for gift cards ****issuance based on the course your company is contracted to offer.
- If you are unsure which courses your company is contracted to, please contact your company's Unipos admin.
- Please click here to see the conditions for gift cards ****issuance based on the course your company is contracted to offer.
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If none of the above issues apply to you, refer to this page as well.
I can't receive emails from Unipos (no-reply@mail.unipos.me)
If the above does not resolve the issue, please contact Unipos customer support.
If you contact us, please indicate the month in which you used the gift certificate that you did not receive (the month it was sent to you).