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I am not receiving email notifications about gift cards

  • Updated

※For organizations with the Enterprise Plus plan or the Enterprise plan with Unipos Gift Pay.

※Gift cards cannot be sent by email to members who have a “Login ID” registered.

 

Emails about gift cards have the following subject, and are sent from the email address below.

  • Gift cards issued BEFORE June 2024
  • Gift cards issued AFTER July 2024

 

If you don't receive email notifications, please review if any of the following issues apply to you.

  • Unipos has not sent out an email
    • Emails are sent within the first 10 business days of the month (not 10 calendar days).
    • If the first 10 business days have not passed yet, please wait for the email.

 

  • The points you received last month were worth less than 50 yen
    • Gift cards are not issued if the points you received last month were worth less than 50 yen.
      • The total number of points is calculated at the end of the month.
      • Points worth under 50 yen will not be carried over to the next month.

    • To check the monetary value for your points, you can multiply the points you received last month by your organization's point rate (i.e. how much a point is worth).
      • You can confirm the points you received last month in your dashboard.
      • Please contact your organization's Unipos admin to confirm the point rate.

 

  • Emails are received in other folders like spam or promotions
    • Please check your folders other than the primary inbox.
    • Emails may be sorted into a different folder and deleted before you notice.
      We recommend that you set up permission to allow the following email address or domain.

 

  • The email address registered with Unipos has been changed
    • Email notifications are sent to the email address registered with Unipos.
    • If you left the organization or took leave, your organization's admin may have changed your registered email address.
      • If this applies to you, please contact your organization's admin.

 

  • You don't meet the conditions for gift cards to be issued
      • You can confirm the conditions here based on the plan that your organization is under.
        • Contact your organization's admin to confirm the plan.

 

Please also refer to the page below.
I can't receive emails from Unipos (no-reply@mail.unipos.me)

 

If you continue to have issues, please contact Unipos customer support.

When you contact Customer Support, make sure to let us know the month that your gift card should have been issued.

 

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